Using Astrolabe
Astrolabe provides customer list enrichment, audience intelligence, retention analysis, AI-generated personas, and audience generation tools. You are responsible for the data you upload and for making sure you have the rights and permissions needed to process it.
Accounts and organizations
- Keep your account credentials secure and notify us if you believe your account has been accessed without authorization.
- Organization owners are responsible for team member access, billing decisions, and uploaded data.
- We may suspend access if we detect abusive use, security risk, non-payment, or violations of these terms.
Customer data
You may only upload customer data that you are authorized to use. Do not upload sensitive personal information, health information, payment card numbers, passwords, or data collected unlawfully. Astrolabe uses uploaded data to provide the product, generate reports, export files, and support the account.
Payments and subscriptions
Paid reports, subscriptions, row limits, and audience generation allowances are shown at checkout or on the pricing page. Subscriptions renew until canceled. Some work, including enrichment and generated reports, may begin after checkout confirmation and may not be refundable once processing has started.
Generated outputs
AI-generated insights, personas, recommendations, and audience exports are decision-support tools. Review outputs before acting on them, and use them in compliance with your advertising platforms, privacy obligations, and applicable laws.
Availability and changes
We work to keep Astrolabe reliable, but the service may change, pause, or experience downtime. We may update these terms as the product evolves. Continued use after updates means you accept the revised terms.