1. This agreement
Astrolabe is operated by Noble Base, Inc., a Delaware corporation. These Terms govern your organization's use of the service. By accepting, you confirm that you are at least 18 and authorized to act for that organization. You agree to these Terms and the incorporated Data Processing Addendum (DPA), and acknowledge the Privacy Policy. These Terms take effect for you when you accept them.
Astrolabe enriches customer lists using third-party data, creates audience analysis and personas, generates prospect lists, and compares customer activity over time. Available features and allowances depend on your plan.
A separately signed agreement controls where it expressly overrides these Terms. Otherwise, the DPA controls conflicts about processing personal information.
2. Accounts and access
Provide accurate account information, protect your credentials, and manage the users you invite. You are responsible for activity you authorize through your organization. Tell us promptly if you suspect unauthorized access. We may restrict access to address a security threat, unlawful use, nonpayment, or a material breach of these Terms. Where reasonable, we will explain the restriction and give you an opportunity to resolve it.
3. Your data and permissions
You retain your rights in lists, records, and business information you supply (Customer Inputs). You authorize us to process them to deliver and support the services you request, including sending matching identifiers and audience criteria to Versium for enrichment and prospect generation.
You must have the rights and lawful basis for this processing, provide required notices, obtain consent where required, and honor applicable individual rights. Uploading a record does not establish that these requirements have been met. These responsibilities apply wherever the people in your lists live; uploads are not limited to US residents.
Our Versium reseller agreement permits the service's use and repurposing of provider data, temporary processing storage, and retention of derived works. Third-party source data remains subject to its applicable rights. We permit you to use the results and derived reports delivered to you for lawful business purposes, including through your authorized team and service providers acting for you. Access to Astrolabe does not transfer ownership of a provider's database or grant rights in data we have not supplied.
We do not use your Customer Inputs or identifiable results to train models for other customers, or make your private uploads and reports available to other customer organizations. We may use operational metrics for billing, security, support, and reliability. Generated reports and saved persona assignments may remain linked to your customer records; being derived does not make them anonymous.
4. Prohibited data and uses
Do not upload government identification numbers, payment card or financial account numbers, medical records or protected health information, biometric identifiers, information about sexual orientation, religious beliefs or racial or ethnic origin, or information about anyone under 18. This service is not designed to handle those categories. If you discover prohibited information in an upload, contact us promptly so we can arrange removal.
Do not use Astrolabe or its results to decide eligibility for credit, insurance, employment, housing, government benefits, or another purpose governed by the Fair Credit Reporting Act. The service is designed for audience intelligence and marketing, not consumer eligibility decisions. Do not use it for unlawful discrimination, harassment, surveillance, fraud, or other unlawful activity.
Do not bypass access controls, access another organization's private information, interfere with the service, or use it to infringe anyone's rights. You are responsible for the marketing and communications laws that apply to your outreach and for advertising-platform requirements when you export or upload an audience. A downloadable format does not establish permission to use the data on a particular platform.
5. Fees, renewals, and cancellation
Prices, included allowances, and billing intervals are shown at checkout and on our pricing page. Monthly and annual subscriptions renew on their selected billing interval until canceled. Wrapped is a one-time purchase. Cancel a subscription through your billing settings before renewal to avoid the next charge. Cancellation normally takes effect at the end of the paid period.
Enrichment allowance is reserved when records are submitted. If the provider never accepts a submission, the reservation is released. Once the provider accepts it, the allowance is consumed even if later processing fails. This allowance accounting does not remove the refund remedy below.
Except for the remedy below, a separate written agreement, or rights required by law, payments are not refundable merely because you did not use the service or canceled your subscription.
6. An analysis we cannot fix
If an analysis fails, report it to hello@noblebase.ai. We will use our best efforts to fix it. If we cannot fix it within 30 days after you report the failure, the following remedy applies:
- Monthly subscription: we refund the payment for the month affected by the reported failure.
- Wrapped: we refund the full purchase price for the failed analysis.
- Annual subscription: the remedy is one-twelfth of the actual annual subscription payment. If you stay subscribed, we credit that amount toward your next invoice, including the next annual renewal. If you cancel, we return that amount to the original payment method instead. If you cancel before using the credit, we convert the unused credit to that refund.
The annual remedy does not automatically refund the unused remainder of the annual plan. A low match rate, an inference you disagree with, or the absence of a business result is not by itself a failed analysis. Nothing here limits a remedy that applicable law requires.
7. Downloads and source retention
Enriched customer files and generated lead files are available to authorized users in Astrolabe for 30 days from the results' first readiness, while account access permits. Downloading again or retrying a derived report does not restart that window. Return to Astrolabe to download them; result notifications link back to the service.
After that window, access to individual provider records ends. For accounts enrolled in automatic source deletion, our cleanup process removes provider source records and source-bearing files from active service storage. Failed or abandoned processing has a separate seven-day processing deadline. Original customer inputs and derived reports, aggregate evidence, and saved persona assignments are retained separately for your ongoing use. Some derived information remains associated with customer records.
Automatic source deletion is enabled for new customer accounts and existing accounts that have completed our retention review. Other existing accounts are not yet enrolled: their expired provider sources may remain in active storage pending review and enrollment. The 30-day download limit applies even when automatic deletion has not been enabled. Contact us to check your account's status or request deletion.
Keep any downloads you need before their window expires. Expired provider records are not archived for later retrieval. Copies you already downloaded are under your control, and you remain responsible for their lawful use and retention.
8. Ending service and deleting data
When paid subscription access actually ends, we schedule deletion of your organization's uploaded lists, customer records, appended attributes, prospect lists, and generated analysis from active service storage within 30 days. Scheduling cancellation alone does not start that period. Reactivation stops pending deletion only before cleanup starts; it cannot recover data already deleted.
Wrapped does not have a recurring subscription end date. Contact us to close a Wrapped account or request deletion of organization data. We will coordinate deletion with an authorized organization representative and any applicable legal requirements. Request any available data you need before account access ends; account closure does not extend an expired source download window.
We retain account, membership, acceptance, billing, and usage records needed for account administration, accounting, security, legal obligations, and resolving disputes. Inaccessible backups may remain until they age out normally; required cleanup must be applied before restored customer data becomes accessible. Separate providers' operational logs and email copies follow their applicable retention arrangements. We do not recall customer-held downloads.
9. AI output and service limits
Analysis may use Anthropic's API and deterministic methods. Inputs can include aggregate audience measures, business context, selected text, and earlier generated content. They are not guaranteed anonymous. AI output and provider attributes can be incomplete or wrong. Review them before using them to make decisions or publish claims.
We do not guarantee a particular match rate, sales outcome, or uninterrupted availability. To the extent permitted by law, the service and its output are provided as available, without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. This does not remove our express obligations, the analysis-failure remedy, or rights that cannot legally be excluded.
10. Responsibility and disputes
To the extent permitted by law, Noble Base's total liability for claims arising from the service is limited to the fees you actually paid for the monthly or annual billing period in which the first event giving rise to the claims occurred. For a claim relating to a one-time Wrapped purchase, the limit is the amount paid for that purchase. If the first event occurs after subscription access ended, the most recent paid billing period applies. The limit is an aggregate amount, not a separate amount for each claim.
To the extent permitted by law, neither party is liable for indirect or consequential losses, such as lost profits arising indirectly from a service failure. These limitations do not exclude liability for fraud, willful misconduct, or liability that applicable law does not permit a party to limit. They do not prevent a refund expressly promised in these Terms.
Contact us about a dispute so we can try to resolve it. These Terms do not require binding arbitration or waive class-action rights. They do not shorten a legal deadline for bringing a claim.
11. Changes and contact
We will give notice of material changes to these Terms or the incorporated DPA and require acceptance before continued use of the affected service. Earlier acceptance records remain recorded. Nonmaterial corrections may be reflected in the updated date. Provider-change notices follow the DPA's separate 15-day process.
Contact Noble Base, Inc. at hello@noblebase.ai or 600 W Peachtree St NW, Ste 1700 PMB 289, Atlanta, GA 30308.